1. Agreement
These terms are an agreement between Apex Webmasters, [registered address to be added] ("we", "us") and the clinic or person who creates a ClinicManagerPro account ("you"). By creating an account or using the app, you accept these terms. If you accept on behalf of a clinic, you confirm you're allowed to.
2. The service
ClinicManagerPro is online software for running clinics: appointments, queues, patient records, prescriptions, billing, pharmacy stock and reports. We may improve or change features over time. We'll tell you before removing anything important.
3. Your account
- Give accurate details and keep them up to date.
- Keep log-in details private. You're responsible for what happens under your account and your team's accounts.
- Invite only people who work for your clinic, and give each person the right role.
- Tell us at once at contact@clinicmanagerpro.com if you suspect unauthorised access.
4. Plans, trial and payment
Plan prices are shown on our pricing page and include GST. The Starter plan includes a 60-day free trial with no card needed. Paid plans are billed monthly or yearly in advance, through the app. You'll get a GST invoice for every payment.
We may change prices. We'll give you at least 30 days' notice, and new prices apply from your next billing period.
Cancellations and refunds are covered by our Refund and Cancellation Policy.
5. Your data and patient data
You own your clinic's data, including patient records. You are responsible for having a lawful basis and the patient's consent to record their data, and for meeting your obligations as a Data Fiduciary under the DPDP Act and as a medical practitioner. We process patient data only to provide the service and on your instructions, as described in our Data Protection page.
6. Acceptable use
You must not use ClinicManagerPro to:
- break any law, including medical, tax and data protection laws;
- record data you have no right to record;
- commit fraud, file false GST invoices or misuse payment systems;
- try to access other clinics' data, test our security without permission, or disrupt the service;
- copy, resell or reverse-engineer the software.
We may suspend or close accounts that break these rules, without a refund.
7. Clinical responsibility
ClinicManagerPro is a record-keeping and administration tool. It does not give medical advice. Doctors remain responsible for diagnosis, treatment and prescriptions. You are responsible for checking GST rates and tax treatment with your own adviser.
8. Availability and support
We work to keep the service available and secure, but we can't promise it will be uninterrupted or error-free. We may carry out maintenance, and will try to do so at quiet times. Support is by email at contact@clinicmanagerpro.com.
9. Liability
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data caused by events outside our control. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.
10. Ending the agreement
You can cancel at any time from the app. We may end the agreement with 30 days' notice, or at once if you seriously break these terms. After your account closes, you can export your data for 90 days, after which we delete it, unless the law requires us to keep it.
11. Law and disputes
These terms are governed by the laws of India. Courts in Hyderabad, Telangana have exclusive jurisdiction.
12. Changes
We may update these terms. We'll email account holders about important changes at least 15 days before they apply. Continuing to use the app after that means you accept them.
13. Contact
Apex Webmasters, [registered address to be added]. Email: contact@clinicmanagerpro.com.