1. Free trial
The Starter plan includes a 60-day free trial. No card is needed and nothing is charged. When the trial ends, your account becomes read-only until you choose a paid plan. Your data is kept safe.
2. Cancelling
You can cancel your subscription at any time from the billing page in the app. Your plan won't renew, and you keep full access until the end of the period you've already paid for. After that, your account becomes read-only, and you can export your data.
3. Monthly plans
Monthly payments are not refunded, in full or in part, including for unused days in the month you cancel.
4. Yearly plans
If you cancel within 7 days of your first yearly payment, we'll refund it in full. After 7 days, or for yearly renewals, payments are not refunded, and you keep access until the end of the paid year.
5. Changing plans
If you move to a higher plan, it applies once you've paid for it in the app. If you move to a lower plan, the change applies from your next billing period, and you must first bring your doctors and branches within the lower plan's limits.
6. How refunds are paid
Approved refunds go back to the original payment method through Razorpay within 7 to 10 working days. Refunds include the GST charged, and we'll issue a credit note.
7. Fraud, misuse and chargebacks
To protect our customers and our service, no refund is given when an account is suspended or closed for:
- fraud, false information or impersonation;
- issuing false GST invoices or other illegal use;
- breaking our Terms of Service, including trying to access other clinics' data;
- creating repeated accounts to get more free trials.
If you raise a chargeback or payment dispute instead of contacting us, we may suspend the account while it's reviewed. Please write to us first. Most billing problems are fixed quickly.
8. Payments we can't take
If a renewal payment fails, we'll remind you by email. If it isn't paid within 7 days, the account becomes read-only until payment is made. No data is deleted.
9. Contact
For billing questions or refund requests, write to contact@clinicmanagerpro.com from your account email with your clinic name and invoice number.